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Posts Tagged ‘Support’


Give Your Staff The IT Support They Need Without Breaking The Budget

What would you do if you got a surprise bill for tech support? Would you go around the office asking where it came from, or would you worry more about trying to figure out how you’re going to pay for it? Clearly someone in your office doesn’t know the proper way of asking for IT…

100% Uptime is a Myth, But Our Total Support Solution Gets You Close

Every piece of technology comes with this risk. Although, some businesses are better at mitigating this risk than others, and it’s usually based on how they approach their organization’s IT maintenance. Unfortunately, no computer manufacturer can guarantee their equipment to be impervious to breaking down, and no IT network can deliver 100 percent uptime. It’s…

How Consolidating Your Technology Vendors Will Save You A Ton Of Time

Who manages the relationships that your organization has with its various vendors? Do you have someone who specifically handles this role, or is it pushed onto your already-full schedule? If this is something that takes up a significant portion of your day, vendor management (though necessary) can become a detriment. Thankfully, there is a better…

6 Truths To Guide Your PC Troubleshooting Efforts

We’ve all ran into problems that weren’t easily solvable, even by technically-proficient people. In fact, it’s often the case that simple problems can be escalated far beyond where they deserve to be. Sometimes all it takes is a little outside perspective, and some out-of-the-box thinking, to fix an issue. The next time you run into…

Every Business Owner Must Understand These 4 Fundamentals Of IT

It makes no difference how your business’s administrative chain of command is set up. Everyone should have a basic understanding of how your IT works, as well as its related responsibilities and functions. Here are four easy ways that you can educate yourself (and your staff) on how your IT department works, be it internal…

How Shadow IT Puts Your Entire Business In Jeopardy

The average small and medium-sized business has trouble with the implementation of comprehensive IT solutions, mainly due to these organizations having fewer resources to allocate towards these solutions. This often leads to end-users implementing their own solutions, which can be dangerous under the wrong circumstances. By allowing this “shadow IT” to run rampant in your…

Overcome IT Performance Issues With These 4 Proven Practices

Is your network running a little sluggish? Computing hardware isn’t perfect and requires a certain level of maintenance in order to keep everything running at capacity. Before you swap out your old server units for new ones, try these maintenance best practices. Update Your Software For whatever software you use, it’s best practice to run…

Use Screenshots To Better Communicate PC Problems

Sometimes explaining issues with your technology to someone over the phone is difficult at best. To help your tech support better understand the issue you’re dealing with, provide screenshots to help with your explanations. All you have to do to take a screenshot is hit a few keys. Here’s how it’s done. Screenshots in Windows…

Tip of the Week: How To Find The Perfect Outsourced IT Company For Your Needs

A growing company tends to experience a number of IT pains. This is because growth usually goes hand-in-hand with an expanding IT infrastructure, and your in-house IT staff might not be able to keep up with the increased workload. This is especially painful if your budget isn’t as flexible as you’d like. You decide that…

Excalibur Technology – Your HP Gold ServiceOne Partner

Excalibur Technology believes that company and employee certifications are vital to the success of our company and our clients.  We are constantly training and improving our skill set to ensure that we bring you the best support imaginable!  When you are looking for servers, PC’s, laptops and accessories, you can trust that we are recommending…


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